At Beauty Cream , your satisfaction is our priority. If a product does not meet your expectations, you have 14 days from receipt of your order to request a return or exchange.
In accordance with French law, you have a 14-day right of withdrawal from receipt of your order, without having to justify your decision.
During this period, you can inform us of your wish to return all or part of your order for a refund.
For the return to be accepted, the products must meet the following conditions:
Be unused and sealed
Be in their original packaging
Be in perfect condition , suitable for resale
Unfortunately, opened, damaged or incomplete products cannot be accepted.
After receiving and verifying the returned products, we will offer you:
Product exchange
Or a full refund , made by the same payment method used for the purchase
Return costs are the responsibility of the customer, except in the event of an error on our part (defective product or product not conforming to the order).
Simply contact us by email at the following address:
aide@beautycreamfrance.com
Please provide us with the following information in your message:
The order number
The name of the product to be returned
The reason for return (optional)
We will send you all the necessary instructions to process your request quickly and easily.
Beauty Cream is here to ensure a positive experience, even if you change your mind.
For any questions, please do not hesitate to contact our team at aide@beautycreamfrance.com .